Privacy & Security Policy
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and address
- contact information including email address
- demographic information such as preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Google Analytics and Google Signals
In addition, we have activated Google Signals, a feature within Google Analytics that enables us to access aggregated and anonymous demographic data from users who have enabled personalized advertising features across multiple devices.
The data collected by Google Analytics and Google Signals may include information such as your IP address, browser type, operating system, device type, and interaction with the website (e.g., pages visited, time spent on each page). This information is used to analyze website usage patterns, improve our website's performance, and provide a better user experience.
Please note that we do not collect personally identifiable information through Google Analytics or Google Signals. All data collected is used in an aggregated and anonymous form.
If you wish to opt-out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-on, which is available for most modern browsers. This add-on will prevent your data from being used by Google Analytics when visiting websites that use this service.
Credit Card Information
We value the security of your payment information. As of 10 July 2023, we have implemented a new payment processing feature that allows our customers to securely save their credit card information for future orders. This feature provides you with the convenience of easier and faster payment processing for subsequent purchases on our website.
Please note that we do not store credit card information on our servers. Instead, payment to our bank is securely processed through our trusted payment gateway provider, Stripe. Stripe is a secure and widely trusted payment processing platform that ensures your credit card data is protected.
By choosing to save your credit card information during the checkout process, you have the option to use the same card for future orders, eliminating the need to re-enter your payment details every time you make a purchase. Your credit cards details are encrypted during the purchasing process and are held within Stripe's security. We do not have any access to these details.
You can manage your saved credit card information, add new cards, or remove existing cards from your account at the checkout once logged into yiour account.
In addition to credit card payments, we also offer the following payment options for your convenience:
- Paypal: A secure and widely used online payment method.
- Afterpay: Allows you to split your payment into four interest-free installments.
- Zip Money: Offers flexible payment plans with interest-free periods.