Shipping & Tracking
I have received only part of my order, what happens now?
- If you have only received one of your wine cases please don't worry as the 2nd or 3rd case isn't far behind. Taking usually a day or two to arrive.
- Wine cases sometimes get separated in the sorting process by Australia Post due to the nature of hand-sorting wine cases.
How do I track my parcel?
- Login to your account
- Go to my orders' section
- Select order and tracking detail link will be there.
How do McLaren Vale Cellars ship orders?
- Via Australia Post
How often do McLaren Vale Cellars ship orders?
- Every Weekday
How long till I get my order?
- In normal circumstances 3 to 5 business days,
- Currently, we are expecting small delays in some areas due to lockdowns and social distancing in Australia Post sorting warehouses.
Do you deliver to Post Office Boxes?
- Yes
Will Australia Post leave my parcel at my front door?
- Yes, please select "Please Leave" in the order section.
- Also please leave delivery instructions
Can I collect my order from your directly?
- Unfortunately, we do not allow pick up from our warehouse
What happens if my delivery is late or goes missing?
- If anything goes wrong with your delivery then just let us know via email.
- We will replace any damaged or lost parcels