Cancelling your order
FAQ: Cancelling Your Order
Q1: How can I cancel my order?
To cancel your order, please send an email to sales@mclarenvalecellars.com with the subject line "Order Cancellation Request - Your Order Number."
Include your order number and the method of payment in the email.
Q2: What is the deadline for order cancellations?
Our orders are processed every weekday morning and sent out at 9 am. To ensure we catch your cancellation in time, please submit your request before 8:30 am on the day of processing.
Q3: Can I cancel my order after the processing time?
Cancellations can be processed after the orders have been dispatched. Unfortunately, a processing fee of $20 will be deducted from your refund to cover the shipping charges incurred.
Please ensure your cancellation request reaches us before our daily processing time.
Q4: What information should I include in my cancellation email?
In your cancellation email, include your order number and the method of payment. Use the subject line "Order Cancellation Request - [Your Order Number]" to help us identify and process your request promptly.
Q5: Will I receive a confirmation of my cancellation?
Yes, once we process your cancellation, you will receive a confirmation email. If you don't receive a confirmation within [timeframe], please contact our customer support.
This category is empty! Please try another category or use our search function to find what you are looking for. If you require further assistance please contact us.