Returns Policy


10 Day Money Back Guarantee - Terms and Conditions 

Here at McLaren Vale Cellars we are all about our customers, if you're not happy, we’re not happy.

Therefore we have come up with a 10-Day Money Back Guarantee.

We ask that you contact us within the 10-day period, once delivery has been received. To be able to receive the refund of the products original price, excluding the associated delivery cost, please read the terms and conditions below:

To be eligible to receive a refund, the customer must request a refund by emailing sales@mclarenvalecellars.com, or lodge a notification via the sites resolution centre, within 10 days of receiving the product.

The McLaren Vale Cellars staff will respond with directions that must be adhered to.

The refund will consist of, the products original price of time of purchase, excluding the delivery cost, corresponding to the original order.

  • The 10 day period will begin, once the delivery has been received.
  • The product must be returned within 14 days from the date of refund request.
  • Products are to be returned in its original packaging, and in such a condition where McLaren Vale Cellars should be able to resell the product. Any opened bottles or products with broken seals, will be classed as non returnable/refundable.
  • Partially returned cases will not be accepted, if originally sent from McLaren Vale Cellars as full.

Customers are responsible for the cost of returning the product to McLaren Vale Cellars. We ask our customers to return the products, with the same level of care and service that we have provided.

McLaren Vale Cellars take no responsibility for lost or misplaced returns, by any courier or postal service involved with the return of the product.

Once McLaren Vale Cellars has received the returned product, a refund will be issued in the form of the customer’s original payment and a confirmation email will be sent.

The customer can expect the refund to be issued, within a few days of receiving the returned product.

McLaren Vale Cellars reserves the right to make changes to the above Terms and Conditions without notice.